Dubuy
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At Dubuy, we strive to provide reliable and efficient shipping services to our valued customers. This Shipping Policy outlines the terms and conditions related to shipping, including processing times, shipping rates, and delivery methods. By placing an order on Dubuy.com, you agree to the terms stated in this policy.

  • Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase. Processing begins as soon as the order is confirmed.
  • Processing Time: Orders are typically processed within [1-3] business days. During peak seasons or promotional events, processing may take longer.
  • Business Days: Our shipping services operate from Monday to Friday, excluding weekends and public holidays.

Dubuy offers multiple shipping options to suit your needs. Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method.

  • Standard Shipping: Estimated delivery within [5-10] business days.
  • Express Shipping: Estimated delivery within [2-5] business days.
  • International Shipping: Estimated delivery within [10-20] business days. Customs and import fees may apply.

Shipping costs are displayed at checkout, allowing you to choose the preferred shipping option based on delivery time and cost.

We currently ship to the following regions:

  • Domestic Shipping: [List of countries or regions within your home country]
  • International Shipping: [List of countries/regions to which international shipping is available]

Note: We do not deliver to P.O. Boxes, military addresses, or restricted areas.

International shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the recipient's responsibility. Dubuy is not liable for any additional charges once the package has left our facilities.

Please check with your local customs office for further information on potential charges before placing an order.

International shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the recipient's responsibility. Dubuy is not liable for any additional charges once the package has left our facilities.

Note: Tracking information may take up to 48 hours to update after shipping.

While we aim to deliver your order within the specified timeframes, delays may occur due to factors beyond our control, including weather conditions, customs processing, and courier delays.

Estimated delivery times:

  • Standard Shipping: [5-10] business days
  • Express Shipping: [2-5] business days
  • International Shipping: [10-20] business days

If your package is delayed, please contact our customer service team at [[email protected]].

If your package is lost or damaged during shipping, please reach out to our customer service team within [7-14] days of the expected delivery date.

  • Lost Packages: If a package is confirmed as lost by the shipping carrier, we will either replace or refund your purchase.
  • Damaged Packages: If an item arrives damaged, please contact us with photos of the damaged goods, and we will work to resolve the issue.
  • Order Modifications: Once an order has been shipped, it cannot be modified. If you need to make changes, please contact us as soon as possible after placing the order.
  • Order Cancellations: Orders can only be canceled before they are processed and shipped. Please contact our customer service team immediately if you wish to cancel your order.

If you have any questions or concerns regarding our Shipping Policy, please contact us: